Terms of Service

1. Scope and Acceptance

These Terms of Service ("Terms") govern the rights and obligations between Dear RoRo (operated by Eunggyu Lee, Rehbergstrasse 4, 81479 Munich, Germany; "we", "us", "the Company") and users ("you") of the DearRoRo app (the "Service").

By creating an account or using the Service, you enter into a binding agreement with us on these Terms. If you do not agree, you may not use the Service.

DearRoRo is a parenting tool designed for parents and legal guardians to document their children's growth, generate personalized stories, and manage family life. While the content is created for children, the Service itself is operated only by parents or guardians. Children are not intended users of the Service.

2. Definitions

• "Service": All features provided by us, including AI story generation, text-to-speech, voice cloning, memory journaling, family sharing, habit tracker, interest tracker, playlists, and related functionality.
• "User": An adult with full legal capacity who accepts these Terms and uses the Service.
• "Content" / "User Content": All materials you create or upload, including stories, memories, images, videos, voice recordings, and drawings.
• "Subscription": A paid, recurring plan (such as Basic or Pro) granting access to premium features.
• "Add-on": A separately purchasable one-time item, such as a Story Pack containing additional Story Credits.
• "Story Credits": Consumable units used to generate AI stories.
• "Voice Cloning": The creation of a synthetic voice based on a voice recording provided by the user.

3. Description of the Service

The Service includes, in particular:

• AI-powered personalized stories based on child profiles and memories
• Text-to-speech narration using default voices or user-cloned voices
• Memory journaling (text, image, and video entries)
• Family sharing and collaboration (family board, events, notes, drawings)
• Parenting tools (such as habit tracker, interest tracker, growth tracking)
• Playlists and multi-episode story series
• Public story sharing and exploration

We reserve the right to modify, add, or discontinue individual features of the Service with reasonable prior notice, to the extent such changes are acceptable for you.

4. Service Availability

You are responsible for obtaining internet access and compatible devices. We strive for high availability but do not guarantee uninterrupted or error-free access. The Service may be temporarily impaired due to maintenance, updates, or events beyond our reasonable control (force majeure, third-party outages). Our liability for such temporary impairments is governed by Section 24.

5. Eligibility and Legal Capacity

The Service is intended exclusively for adults (persons aged 18 or older). By using the Service, you confirm that you have reached the age of 18 and have full legal capacity.

Paid offerings (Subscriptions and Add-ons) may only be purchased by adults with full legal capacity. Under German law (BGB §§ 106 et seq.), contracts entered into by persons with limited legal capacity require the prior consent of their legal guardian; without such consent, no valid contract is formed with us, and any performance rendered shall be reversed.

Minors under 18 may not use the Service independently. Children are not a target audience and may not create an account. Parents and guardians may create child profiles within their own account; such profiles do not grant the child independent access to the Service.

If we learn that an account has been created by a minor in breach of these rules, we are entitled to suspend and delete the account.

6. User Accounts

Use of the Service requires a user account. You must provide accurate and complete information during registration and keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activities carried out under your account. You must notify us without undue delay if you become aware of unauthorized use of your account.

7. Subscriptions and Payment

1. The Service is offered in a free basic version and in paid Subscriptions (Basic, Pro). The free version limits the number of memories, Story Credits, and available features.
2. Paid Subscriptions are offered as monthly or annual plans processed through the Apple App Store or Google Play Store. The respective store terms apply in addition.
3. If a free trial is offered, the paid Subscription begins automatically after the trial ends unless cancelled beforehand.
4. Subscriptions automatically renew for the same term unless cancelled at least 24 hours before the end of the current period via the applicable app store.
5. Refunds follow the policies of the applicable app store. Statutory rights, in particular the right of withdrawal under Section 11, remain unaffected.
6. The applicable prices are displayed in the app prior to purchase. All prices include statutory VAT where applicable.
7. Where a Subscription describes features as "unlimited" (for example, unlimited uploads, unlimited albums, unlimited book recordings), such description is subject to reasonable personal and non-commercial use. We may establish and modify storage practices, file-size limits, retention periods, and usage limits at our sole discretion where necessary to protect the integrity, security, or performance of the Service, with reasonable prior notice for material changes.

8. Add-on Purchases

1. In addition to Subscriptions, certain items may be purchased as one-time Add-ons, in particular:
   • Story Pack — Additional Story Credits for generating AI stories.
2. Add-on prices are fixed and displayed prior to purchase.
3. Voice Cloning is included in the paid Subscriptions (Basic and Pro) and is not sold as a separate Add-on. Voices created during an active Subscription are available for the duration of the Subscription and expire once the Subscription ends.
4. Parenting tools (such as habit tracker and interest tracker) are also included in Basic and Pro Subscriptions and are not sold as Add-ons. Users of the free version may trial the parenting tools for a period of 7 days.

9. Story Credits

1. Generating AI stories requires Story Credits. Every account, including the free version, receives a monthly allowance of Story Credits depending on the plan.
2. Additional Story Credits may be purchased through a Story Pack (Add-on).
3. Story Credits obtained through an Add-on do not expire. Subscription-included credits reset at the start of each billing period and are not transferable or carried over.
4. Story Credits are not legal tender or e-money. They cannot be exchanged for cash, transferred to third parties, or, subject to mandatory statutory refund rights, refunded.

10. Referral Program

1. Users may invite other individuals via the referral program. On successful registration of the invited user, both the referrer and the new user receive bonus Story Credits as described in the app.
2. We may modify the terms of the referral program at any time with effect for the future or discontinue the program entirely.
3. Abuse of the referral program — in particular through the creation of multiple or fake accounts — entitles us to revoke credited Credits and to suspend the affected account.

11. Right of Withdrawal for EU Consumers

Instructions on Withdrawal

Consumers resident in the European Union have the right to withdraw from a Subscription or Add-on contract within 14 days without giving any reason. The withdrawal period is 14 days from the day the contract is concluded.

To exercise the right of withdrawal, you must inform us (Dear RoRo, Eunggyu Lee, Rehbergstrasse 4, 81479 Munich, Germany, email: hello.dearroroapp@gmail.com) of your decision to withdraw by a clear statement (for example, an email). To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Model withdrawal form:
"I hereby give notice that I withdraw from my contract for the provision of the following service: [Subscription / Add-on type], ordered on [date]. Name of consumer: [name]. Address/email: [contact details]. Date: [date]."

Consequences of withdrawal: In the event of an effective withdrawal, we will refund all payments received from you without undue delay, and no later than 14 days from the day on which we received the notice of withdrawal. For Subscriptions managed via the Apple App Store or Google Play Store, the policies of the respective platform apply in addition.

Early expiry for digital content: The right of withdrawal for contracts concerning the supply of digital content not supplied on a tangible medium (such as AI-generated stories, audio files, Story Credits) expires early if you have given your express consent for us to begin performance before the withdrawal period ends, have acknowledged that you lose your right of withdrawal by giving this consent, and we have provided you with confirmation of this.

12. User Content

You retain all ownership and copyright in your User Content. By uploading, you grant us a non-exclusive, worldwide, royalty-free license to store, technically reproduce, adapt, and display your User Content solely for the purpose of operating, providing, and improving the Service. This license ends upon deletion of the Content or your account; we will remove such Content from our active systems within a reasonable period (technically required backups may persist longer).

You represent that you are the owner of all necessary rights to your User Content and that its use within the Service does not infringe any third-party rights. You are solely responsible for any infringement caused by your User Content and shall indemnify us in accordance with Section 25.

You are solely responsible for retaining your own backup copies of any User Content important to you. We recommend that you maintain independent backups of critical content outside the Service.

13. AI-Generated Content

The Service uses artificial intelligence to generate stories, audio, images, and similar outputs ("AI Content") based on your inputs. AI Content may be incomplete, inaccurate, inappropriate, or misleading. We make no warranty as to its factual correctness, completeness, or fitness for a particular purpose.

AI Content is intended for entertainment and personal use. You are responsible for reviewing AI Content before using or sharing it — especially with children. AI Content does not replace professional advice (medical, psychological, or educational).

13A. Voice Cloning

The Service offers an optional Voice Cloning feature that uses a third-party provider (ElevenLabs) to create an AI replica of a voice you record.

1. Own voice only. You may only create a voice clone of your own voice. Recording and submitting the voice of another person — including a spouse, partner, child, relative, friend, or any third party — is prohibited, even with their verbal consent.
2. Confirmation. Before any voice is submitted for cloning, you must tick a confirmation stating that the voice is your own. We record the timestamp and version of the consent you accepted as proof.
3. Liability for third-party voices. If you submit a voice that is not your own in violation of these Terms, you are solely responsible. You agree to indemnify and hold Dear RoRo harmless from any claim, loss, or damage arising from such submission. We may immediately delete the voice and suspend your account.
4. Storage of the recording. Your original recording is stored on your device, with iCloud (iOS) or Google Drive (Android) as optional backup. During cloning and re-cloning, the recording is temporarily routed through our server to ElevenLabs and deleted from our server immediately afterwards. Your voice data is never used to train general AI models. See our Privacy Policy for details.
5. Retention and deletion. You may delete a voice at any time through the app. Deletion removes the ElevenLabs voice model, the recording on your device (including its iCloud / Google Drive backup), and the associated database record. If your paid subscription ends, the voice model is deleted after the grace period; the recording stays on your device so the voice can be restored by re-subscribing. Deleting your account removes all voices and associated recordings.
6. Misuse. Using a cloned voice to impersonate, defraud, harass, or mislead others is strictly prohibited and may result in account termination and legal action.

14. Public Content Sharing

1. Users with an active Pro Subscription may choose to share individual stories publicly. When shared publicly, the title, audio, and cover image may be displayed on dearroro.app and in the Explore section of the app.
2. You may revoke public sharing at any time, after which the content will be removed from public display.
3. By sharing publicly, you confirm that you are authorized to make the content publicly available and that doing so does not infringe third-party rights — in particular, the personality rights of minors. Personal data of children (such as full names, faces, or dates of birth) should not be shared publicly.

15. Family Sharing

The Service allows you to share memories and content within a family group. Content shared within a family group is visible to all members of that group. You are responsible for managing your sharing settings and for the appropriateness of the content you share. We are not liable for disputes between family members, including disputes over access rights within a family group.

16. Privacy

Personal data is processed in accordance with the EU General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG). For further information, including on the processing of biometric data (Voice Cloning) and child-related data, please refer to our Privacy Policy.

17. Prohibited Conduct

The following is prohibited, in particular:

• reverse engineering, decompiling, or disassembling the Service, except where expressly permitted by mandatory law (Section 69d UrhG);
• unauthorized access to the Service, its systems, or other users' accounts;
• uploading or distributing malware, viruses, or harmful code;
• interfering with the functionality or security of the Service;
• using the Service for unlawful purposes, including copyright infringement, violation of personality rights, or distribution of youth-endangering or unlawful content;
• uploading content that infringes third-party rights or is offensive, glorifies violence, is discriminatory, or harmful to minors;
• cloning a voice without the express consent of the natural person concerned;
• creating multiple or fake accounts to circumvent usage or pricing limits or to manipulate the referral program;
• circumventing technical protection measures or Subscription limits;
• taking any action that imposes, or may in our reasonable assessment impose, a disproportionately large load on our infrastructure, including storing or uploading content in volumes that materially exceed typical personal, non-commercial use.

18. Intellectual Property

The Service, including its software, design, logos, trademarks, and other materials, is the intellectual property of Dear RoRo or its licensors and is protected by copyright, trademark, and related rights. You may not copy, modify, distribute, or create derivative works based on these elements without our prior written consent.

With respect to AI Content generated in your account, we grant you a non-exclusive, non-transferable license for personal and family use. Commercial use requires our prior written consent.

We may use anonymized or aggregated data derived from User Content to improve and analyze the Service, to the extent permitted by data protection law.

19. Copyright Complaints

If you believe that content within the Service infringes your copyright or other rights, you may notify us by email at hello.dearroroapp@gmail.com. Your notice should include: (a) identification of the protected work; (b) identification of the allegedly infringing content and its location within the Service; (c) your contact details; (d) a statement that you have a good-faith belief that the use is not authorized by the rightsholder; (e) a statement that the information provided is accurate.

We will review each notice in accordance with the German Copyright Act (UrhG), the EU Directive on Copyright in the Digital Single Market, and the Digital Services Act, and will take appropriate action, including the removal of infringing content and the suspension of accounts of repeat infringers.

20. Third-Party Links and Services

The Service may contain links to third-party websites or integrate third-party functionality (such as payment processing or speech synthesis). The respective providers are solely responsible for the content, availability, and privacy practices of their services. Use of such third-party services is subject to their own terms and is at your own risk.

21. Disputes Between Users

You are solely responsible for your interactions with other users, including family members with whom you share content. We are not party to such relationships and are not liable for disputes between users, including disputes concerning access to, distribution of, or disclosure of shared content or memories.

22. Content Moderation and Reporting

1. Users may report content that violates these Terms or applicable law. Reports will be reviewed and appropriate measures taken.
2. Users may block other users to prevent unwanted interactions.
3. We may remove content that violates these Terms or applicable law and may suspend or terminate accounts on a temporary or permanent basis; procedures follow the Digital Services Act.

23. Warranty

For paid services, statutory warranty rights for consumer contracts concerning digital products (Sections 327 et seq. of the German Civil Code and, where applicable, Directive (EU) 2019/770) apply in full. In case of defects, you may demand supplementary performance and, under the statutory conditions, reduce the price, withdraw from the contract, or claim damages.

For features provided free of charge, statutory rules on liability for gratuitous services apply.

24. Limitation of Liability

Dear RoRo is liable without limitation for damages arising from injury to life, body, or health, for damages caused by intent or gross negligence, for fraudulently concealed defects, within the scope of any guarantee assumed, and under the German Product Liability Act.

In the case of slight negligence in breaching material contractual obligations (Kardinalpflichten) — obligations the fulfilment of which makes the proper performance of the contract possible in the first place and on whose compliance you may regularly rely — liability is limited to the foreseeable damages typical for this type of contract.

Liability for slight negligence in breaching other obligations is excluded.

To the extent liability is limited or excluded under the preceding paragraphs, this also applies to the personal liability of our legal representatives, employees, and vicarious agents.

No further liability exists, in particular not for the accuracy, completeness, or appropriateness of AI-generated content.

25. Indemnification

To the extent permitted by law and where you are responsible for the breach, you shall indemnify us against all claims, damages, losses, and reasonable costs of legal defense asserted by third parties arising from (a) your User Content, (b) your breach of these Terms, or (c) your violation of applicable laws or third-party rights in connection with your use of the Service. This does not apply insofar as you are not responsible for the breach.

26. Term and Termination

You may cancel and delete your account at any time via the app settings. Active Subscriptions must additionally be cancelled through the respective app store; deletion of the account does not automatically cancel an ongoing Subscription.

We may suspend or terminate your access to the Service for material or repeated breaches of these Terms. Where practicable, we will provide prior notice and an opportunity to remedy the breach, unless immediate action is necessary to protect the Service, other users, or to comply with legal obligations. The right of either party to terminate for cause (außerordentliche Kündigung) remains unaffected.

Upon termination, your right to use the Service ends. You may request deletion of your account and associated personal data at any time.

27. Changes to the Terms

We may update these Terms from time to time. We will notify you of material changes at least 30 days before they take effect, by email or through the Service. If you do not agree to the amended Terms, you may terminate your account without notice before they take effect. Continued use of the Service after the amended Terms take effect constitutes acceptance; we will highlight this expressly in the notification.

28. Governing Law, Jurisdiction, and Dispute Resolution

1. These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer with habitual residence in another EU Member State, the mandatory consumer protection provisions of that State additionally apply.
2. Claims brought against consumers shall be filed at their general place of jurisdiction. For disputes between businesses, the exclusive place of jurisdiction is Munich, Germany, to the extent permitted by law.
3. The European Commission provides an Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr. We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle) within the meaning of the German Act on Consumer Dispute Resolution (VSBG).

29. Final Provisions

1. Severability: Should any provision of these Terms be invalid or unenforceable, the remaining provisions shall remain unaffected. The invalid provision shall be replaced by the applicable statutory rule.
2. Assignment: You may not transfer your rights or obligations under these Terms without our prior written consent. We are entitled to transfer our rights and obligations to a legal successor in connection with a merger, acquisition, or corporate restructuring, provided your rights are not materially impaired.
3. Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the use of the Service. No collateral agreements exist.
4. Effective Date: These Terms are effective as of April 23, 2026.

30. Imprint and Contact

For questions regarding these Terms, your account, or our services, please contact us at the email address above.